Dear Sir/Madam,
I am writing to complain about the mp4 player which I bought from Sony electronics store on 1 April 2011 for 280.50$. I enclose copies of the receipt and guarantee.
In your guarantee, you claim that this player can be used during a year without breakage and any other problems. I have been using it carefully for a month. I read and followed all the instructions which were put in a package.
I can also say that the product has a poor quality. The headphones stopped working normally after a couple of days. However, I continued using this player with my old ones. As you can remember the player has 8 GB of memory, so I started to use it as a flash card. I moved all my files from my personal computer to memory of this player. And the worst of all, I do not know why, but all my files were somehow removed out of this memory. So I have lost the hole files and documents that I needed for my work.
When I took the mp4 player back to the shop, not only did manager refuse to refund my money, but he was also really impolite discussing the problem with me. He argued as if it was my fault that the player had broken.
I would like you to compensate the damage as soon as possible. If I do not get the satisfactory reply I would have to take a further action and get in touch with my local consumer protection office in order to ask for advice.
I look forward to hearing from you,
Yours faithfully,
Pakk Valeria
